Kindred Support

Welcome to the Kindred support center. We're here to help you make the most of your family tree app.

Getting Started

New to Kindred? Here's how to get started:

Download and install the app from the App Store
Create your first family member by tapping the "+" button in the People tab
Add relationships by connecting family members
Add events, notes, and photos to bring your family tree to life
Upgrade to PRO for iCloud sync and backup features

Frequently Asked Questions

How do I add a new family member?

Go to the People tab and tap the "+" button, then fill in the person's details. You can add photos, notes, contact information, and relationship roles.

How does iCloud sync work? (PRO Feature)

iCloud sync keeps your family tree data synchronized across all your Apple devices. This is a PRO feature that requires a one-time $4.99 purchase. Your data is encrypted and stored securely in your personal iCloud account.

Can I import contacts from my phone?

Yes! Go to Settings > Import Contacts to add people from your phone's contact list to your family tree.

What are PRO features?

PRO features include iCloud sync, CloudKit backup, and cross-device synchronization. You can upgrade in Settings > Pro Upgrade for a one-time $4.99 purchase.

How do I backup my data?

PRO users can use the CloudKit backup feature in Settings > iCloud Backup. This creates encrypted backups of your data in your personal iCloud account.

How do I add events and reminders?

In the People tab, tap on any person to view their details, then scroll down to the Events section to add birthdays, anniversaries, and other important dates.

App Features

👥

People Management

Add family members with names, birthdays, contact info, and relationship roles

📅

Timeline View

See all birthdays, anniversaries, and events in a chronological timeline

🔒

Privacy & Security

Face ID protection, AES-256 encryption, and local data storage

📝

Notes & Events

Add personal notes and track important events for each family member

🏷️

Tags & Organization

Organize family members with custom tags and filter by relationships

☁️

iCloud Sync (PRO)

Keep your data synchronized across all your Apple devices

Troubleshooting

App won't open

Restart your device
Check for app updates in the App Store
Ensure you have sufficient storage space

iCloud sync issues (PRO users)

Check your internet connection
Verify iCloud is enabled in your device settings
Ensure you're signed into the same Apple ID on all devices
Try disabling and re-enabling iCloud sync in Settings
Make sure you have an active PRO subscription

Data not saving

Check your device storage space
Ensure the app has necessary permissions
Try restarting the app

💡 Pro Tip

For the best experience, keep your app updated to the latest version. Updates often include bug fixes and new features.

Contact Support

Need more help? We're here for you:

Email Support: support@kindredapp.com

Response Time: We typically respond within 24 hours

Business Hours: Monday - Friday, 9 AM - 6 PM PST

When contacting support, please include:

Your device model and iOS version
App version (found in Settings > About)
Description of the issue
Steps to reproduce the problem

Privacy & Terms

Your privacy is important to us. Learn more about how we protect your data:

🌟 Love Kindred?

If you enjoy using Kindred, please consider leaving a review in the App Store. Your feedback helps us improve and helps other families discover our app!